How do I make a reservation?
From any hotel webpage, click the "Book a room now!" or "Book It" link next to your desired room type to begin the booking process. Enter your information to register. Then you will be taken to a very simple, yet interactive booking page where you can verify and adjust any of the details of your reservation request. You can even choose a different hotel or room type within this page and see the price differences update automatically.

Do I have to register to book online?
Your information is necessary for us to guarantee your booking. You will only be asked for registration information when you choose the room you would like to make a reservation for.

What happens when I book online?
We are immediately notified of your booking. We then contact the hotel for a confirmation. You should also receive an e-mail notifying you that we received your information.

Will I receive a confirmation on my booking? How long will it take?
You should receive a second e-mail from us, which is a Hotel Voucher with your confirmation number, usually within 24 hours of when you made the reservation.

Do I have to call you to confirm the reservation?
No. By following the online booking procedure, you never have to pick up the phone. You may call us if you have additional questions (see our contact page.). We are happy to answer any questions you may have.

Will I receive some confirmation from the hotel?
Usually not. We take care of everything for you. The confirmation number you receive from us is valid at the hotel.

At what point is my reservation guaranteed/confirmed?
As soon as we send your confirmation e-mail to you, your reservation is guaranteed and confirmed.

What happens once I get to the hotel?
You need to present identification along with your confirmation number at the hotel's front desk. You may also want to bring a printed copy of the confirmation e-mail you received from us.

How far in advance do I need to make a reservation?
You can book rooms through us for any day. However, if the arrival date is within about 6 days of when the booking is made, there is no guarantee that the room(s) are available. We will contact you via e-mail as soon as we can verify the room(s) for you.

How do I cancel a reservation?
If you need to cancel your reservation, please email us at travel@southernutah.com or call us at 1-866-476-8824. Do not call the hotel directly for cancellations.

Is there a cancellation fee?
This varies for each hotel. If you cancel by 4:00pm (Mountain Time) seven days prior to arrival, you will not be charged any fees. During the last seven days, a $15.00 cancellation fee will be applied. Another fee may be charged if you cancel within the last 24 hours, depending on the hotel. Each hotel's cancellation policy may be viewed during the booking process, and will also be given on your confirmation voucher that we send you when the room is confirmed.

Which means of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and Diner's Club cards for payment. Other payment options can be arranged; however, a valid credit card is still needed to guarantee the booking.

Why are my credit card details required?
A valid credit card and its details are required to guarantee the reservation. If we do not get all these details, we are unable to process your reservation request.

Do I pay for the whole reservation now?
Your credit card will be charged in full about seven days prior to your arrival date, unless otherwise specified on your confirmation voucher.

Once I have made a reservation, can I modify it later?
You may modify your reservation by emailing us at travel@southernutah.com or calling us toll free at 866-476-8824. We will manually change the reservation to your needs. Adding rooms and changing dates to your reservation will be subject to availability. If it's available, it will be confirmed.